Storage Bayswater Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Bayswater provides storage, removal, packing, and related services to consumer and business customers in the United Kingdom. By making a booking, using our services, placing goods into storage, or otherwise engaging with Storage Bayswater, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these Terms and Conditions, you must not proceed with a booking or use our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Company means Storage Bayswater, the provider of storage, removal and related services.
Customer means any individual or business that requests, books, or uses the services of the Company.
Services means storage, removals, collection, delivery, packing, unpacking, loading, unloading, and any related services supplied by the Company.
Goods means the items and property entrusted to the Company for removal, transport, handling or storage.
Contract means the agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation issued by the Company.
2. Scope of Services
The Company provides storage facilities, local and longer-distance removal services, and associated services such as packing, loading, unloading and transport. The precise scope of Services for any particular job will be as described in the quotation and booking confirmation issued by the Company.
The Company reserves the right to decline any request for Services at its sole discretion.
3. Booking Process
3.1 Quotations
Any quotation issued by the Company is based on the information supplied by the Customer, including property access details, the quantity and nature of Goods, required dates, and any special requirements. Quotations are usually provided subject to survey and may be amended if the information provided by the Customer is incomplete, inaccurate, or changes before the Services take place.
Unless stated otherwise in writing, quotations are valid for 30 days from the date of issue and are subject to availability of resources and equipment on the required date.
3.2 Making a Booking
A booking is not confirmed until the Customer has accepted the quotation, agreed to these Terms and Conditions, and the Company has issued a booking confirmation. The Company may require a deposit or full payment in advance as a condition of confirming a booking.
3.3 Customer Responsibilities at Booking
The Customer must ensure all information provided at quotation and booking stage is accurate and complete, including access restrictions, parking limitations, property layout, the volume and type of Goods, and any items requiring specialist handling. The Customer is responsible for obtaining any necessary permissions or permits, such as parking suspensions or access approvals, unless the Company has expressly agreed in writing to arrange these.
4. Payments and Charges
4.1 Pricing
All prices are quoted in pounds sterling and, unless expressly stated otherwise, are exclusive of VAT or other applicable taxes, which will be added at the prevailing rate.
4.2 Payment Terms
The Company may require payment in full or a deposit prior to the provision of Services. Any remaining balance is due in accordance with the payment schedule specified in the booking confirmation or invoice. Where no specific terms are stated, payment is due in full no later than 3 working days before the scheduled service date.
For ongoing storage services, charges are typically payable monthly in advance. The due date for ongoing storage payments will be set out in the storage agreement or invoice. Storage fees continue to accrue until all Goods are removed from storage and any outstanding balance is settled.
4.3 Late or Non-Payment
If the Customer fails to make payment by the due date, the Company may, at its discretion, suspend or cancel Services, deny access to stored Goods, and charge interest on overdue amounts. Interest may be charged at the statutory rate applicable under UK law, accruing daily from the due date until payment is received in full.
The Customer will be liable for all reasonable costs incurred by the Company in recovering overdue amounts, including legal fees, collection costs, and administrative expenses.
5. Cancellations, Postponements and Cooling-Off
5.1 Right to Cancel for Consumers
If the Customer is a consumer and has booked Services at a distance or off-premises, they may have a legal right to cancel the Contract within 14 days of acceptance, in accordance with UK consumer protection law. However, if the Customer requests that Services begin within this 14-day period, they may be liable for the value of any Services already provided up to the point of cancellation.
5.2 Company Cancellation Policy
The Customer may cancel or postpone a booking by giving written notice to the Company. The following standard charges may apply, unless otherwise stated in the quotation or booking confirmation.
If cancellation or postponement occurs more than 10 working days before the scheduled service date, no cancellation fee is typically charged, although any non-refundable third-party costs may still be payable.
If cancellation or postponement occurs between 3 and 10 working days before the scheduled date, the Company may charge up to 50 percent of the quoted price.
If cancellation or postponement occurs within 2 working days of the scheduled date, the Company may charge up to 100 percent of the quoted price.
5.3 Company Right to Cancel or Amend
The Company reserves the right to cancel or amend a booking due to circumstances beyond its reasonable control, such as extreme weather, industrial action, safety concerns, vehicle breakdown, or other events of force majeure. In such cases, the Company will seek to rearrange the Services at a mutually convenient time or, where appropriate, issue a refund for any Services not provided. The Company will not be liable for any indirect or consequential losses arising from such cancellation or rearrangement.
6. Customer Obligations
The Customer agrees to provide safe and suitable access to the property and any storage location, including ensuring that driveways, stairways, lifts, and corridors are clear and safe for use. The Customer must arrange any necessary parking permits or authorisations unless agreed otherwise in writing.
The Customer must ensure that all Goods are properly packed and prepared for transit or storage, unless packing is included as part of the Services. Fragile or high-value items must be clearly identified and, where appropriate, separately insured. The Company does not accept responsibility for damage arising from inadequate packing carried out by the Customer or third parties not instructed by the Company.
The Customer is responsible for ensuring that no prohibited items are included among the Goods. Prohibited items include, but are not limited to, illegal substances, firearms or weapons, explosives, flammable or hazardous materials, perishable food, live animals, and any items which present a risk to health, safety, or property.
7. Waste and Environmental Regulations
The Customer must not use storage areas or removal vehicles for the disposal of waste or unwanted materials, except where waste removal has been expressly agreed as a separate service. The Company is not a household waste site and cannot accept hazardous waste, clinical waste, or other restricted materials.
Any waste removal services that are provided will be carried out in accordance with applicable UK waste and environmental regulations. The Customer is responsible for accurately describing any waste to be removed and for ensuring that no prohibited or hazardous substances are presented as general waste.
If the Company discovers prohibited or hazardous materials among the Goods or waste, it may refuse to handle them, isolate them, require the Customer to remove them, or arrange for their disposal at the Customer’s cost, where lawful and appropriate. The Customer will be liable for any fines, penalties, costs, or damages arising from their failure to comply with waste and environmental regulations.
8. Storage Terms
For storage services, the Customer is granted a licence to store Goods in a storage unit or area allocated by the Company. No tenancy or exclusive possession of any particular unit is created by this arrangement, and the Company reserves the right to move Goods within its facilities, provided that the level of care is not diminished.
Access to stored Goods is subject to the opening hours, access procedures, and security requirements of the facility. The Company may require reasonable notice for access requests and may charge a fee for assisted access, handling, or retrieval.
Storage charges will continue to apply until the Contract is terminated and all Goods are removed from storage and any outstanding amounts are settled. If the Customer fails to collect Goods and pay sums due, the Company may exercise a lien over the Goods and, after giving reasonable notice, may sell or dispose of them to recover unpaid charges and reasonable costs.
9. Liability and Insurance
9.1 Standard Liability
The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss of or damage to Goods is limited, unless a higher level of cover is expressly agreed in writing.
Unless otherwise agreed, the Company’s liability for loss or damage to Goods, whether arising from negligence, breach of contract or otherwise, is limited to a reasonable amount per item or per consignment, subject to an overall financial cap, as set out in the quotation or booking confirmation. The Customer should ensure that the level of cover offered is suitable for the value of their Goods.
9.2 Exclusions of Liability
The Company will not be liable for loss or damage arising from the following causes.
Packing undertaken by the Customer or by third parties not instructed by the Company. Pre-existing defects, inherent vice, or natural deterioration of the Goods. Normal wear and tear, scratching, scuffing, or minor cosmetic damage. Loss or damage to jewellery, watches, currency, bonds, valuable documents, collections, or items of exceptional value unless specifically declared and accepted in writing. Loss or damage arising from war, terrorism, civil unrest, or similar events beyond the Company’s reasonable control.
9.3 Indirect Loss
The Company will not be liable for any indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or loss of enjoyment, even if such losses could reasonably have been foreseen.
9.4 Personal Injury and Fraud
Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, or for fraud or fraudulent misrepresentation, or any other liability that cannot be lawfully limited or excluded under UK law.
10. Claims and Complaints
Any visible loss or damage to Goods should be reported to the Company as soon as reasonably practicable and in any event within 7 days of the relevant Service being completed or the Goods being removed from storage. Claims relating to non-delivery or hidden damage should be notified within a reasonable time after discovery.
The Customer must provide reasonable evidence to support any claim, including photographs, inventories, and proof of value where applicable. The Company will investigate complaints and claims in good faith and may request access to inspect the Goods or premises.
11. Force Majeure
The Company will not be liable for any delay or failure to perform its obligations where such delay or failure is caused by events beyond its reasonable control, including but not limited to extreme weather, natural disasters, fire, flood, industrial action, public emergencies, road closures, or the actions or omissions of third parties.
Where a force majeure event occurs, the Company will use reasonable efforts to notify the Customer and to resume Services as soon as reasonably practicable.
12. Data Protection and Privacy
The Company will handle personal data in accordance with applicable UK data protection legislation. Personal information supplied by the Customer will be used for the purposes of providing Services, managing the Contract, handling payments, and meeting legal and regulatory obligations.
The Customer is responsible for ensuring that any personal data they provide to the Company is accurate and up to date.
13. Termination
Either party may terminate a storage or ongoing service agreement by giving notice in accordance with the terms specified in the storage agreement or booking confirmation. If no specific notice period is stated, at least 14 days written notice is required.
The Company may terminate the Contract immediately if the Customer commits a serious breach of these Terms and Conditions, fails to pay any amount due, or uses the Services for unlawful or unsafe purposes. On termination, all sums due become immediately payable and the Customer must promptly remove all Goods from storage, subject to any lien or other rights the Company may have.
14. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, provided that consumers resident in other parts of the United Kingdom may also bring proceedings in their local courts where permitted by law.
15. General Provisions
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by any court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or, if such modification is not possible, deleted, without affecting the validity and enforceability of the remaining provisions.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
The Contract is between the Company and the Customer. No other person shall have any rights to enforce any of its terms. The Customer may not assign or transfer their rights or obligations under the Contract without the prior written consent of the Company.
The Company may update these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking. Updated terms may apply to future bookings or extensions of storage or services.
